Hello. This is Addison Ryburn.

Welcome to my resume website so you (hopefully a potential employer) can see what work I've done in the past and what makes me a good fit for your company!

Download a copy of my resume here!

My Strengths

Here is a list of my key strengths and skills.

IT/Service Desk Experience

Experienced in enterprise-level hardware deployment and end-user support with proficiency in SCCM, Windows 10/11, and ServiceNow. Provides reliable Tier 1 desk-side support while managing high-volume rollouts of over 1,000 workstations to ensure seamless company operations.

Expert Customer Service Experience

Bridges the gap between complex technology and non-technical users through clear communication and effective translation of technical concepts. Strong foundation in conflict resolution and de-escalation to maintain high levels of customer satisfaction in high-pressure environments.

Exceptional Project Execution

Achieved significant cost savings for the State of Oklahoma by completing large-scale technology deployments 75% ahead of schedule. Executed critical system migrations at OU Health to ensure seamless software and hardware integration within healthcare settings.

Experienced in Local AI Models

Proficient in developing and deploying local AI models using HuggingFace Transformers and other leading frameworks. Focused on exploring the capabilities of localized AI while prioritizing responsible usage and privacy.